Help Centre

Got questions? We've got answers.

Everything you need to know about life, accident & sickness,and travel insurance .

No results found

Try a different search term or browse by category below.

Coverage Basics
Life insurance pays a tax-free lump sum to your named beneficiaries when you die. You pay premiums, monthly or annually, and in exchange your insurer guarantees to pay the death benefit. In Canada, life insurance proceeds are generally not subject to income tax. There are two main types: term (coverage for a set period) and permanent (lifetime coverage with a savings component).
Term life insurance covers you for a specific period: 10, 20, or 30 years. It's affordable and straightforward, ideal for income replacement and mortgage protection. Whole life insurance (a type of permanent insurance) covers you for life and builds cash value over time. It costs more but can serve as part of an estate or wealth strategy. Most families start with term.
A common starting point is 10–12 times your annual income, but the right amount depends on your debts, dependents, income replacement needs, and future expenses like your children's education. A proper needs analysis considers what your family would need to maintain their lifestyle and meet obligations if you were gone tomorrow. Book a free review with Vansure.
Buying Life Insurance in BC
Not always. Many insurers offer no-medical or simplified issue policies for coverage up to certain amounts. For larger policies or if you have health conditions, a medical exam or detailed health questionnaire may be required. The younger and healthier you are when you apply, the easier and cheaper the process. Don't wait. Apply while you're healthy.
Often yes, but the terms vary. Some conditions result in a rated policy (higher premium), some in exclusions, and some in declined applications. Simplified or guaranteed issue products exist for people who can't qualify for traditional coverage. A broker can shop multiple carriers to find the best available option for your situation.
Group life insurance through work is a valuable benefit, but it's typically 1–2x your salary, rarely enough to replace income and cover debts for your family. It also ends when your employment ends. A personal policy is portable, locked in at your current health rating, and sized to your actual needs.
You name one or more beneficiaries when you apply. At death, the insurer pays the death benefit directly to them, bypassing your estate and probate. This makes life insurance one of the fastest ways to get money to your family. Keep your beneficiary designations updated after major life events like marriage, divorce, or having children.
Universal life (UL) is a type of permanent insurance that combines a death benefit with a tax-sheltered investment account. You have flexibility to adjust premiums and investments within the policy. UL is more complex and suited to higher-income Canadians looking for estate planning or tax-efficient investing beyond RRSP and TFSA limits. Talk to a Vansure advisor.
What is Mortgage Protection Insurance?
Mortgage protection insurance ensures your mortgage is paid off if you die, become critically ill, or are disabled. It exists in two forms: creditor insurance sold by banks (tied to the mortgage), and personal life or CI insurance arranged through a broker (owned by you). Both pay off your mortgage, but they work very differently.
Bank creditor insurance pays the lender, not your family. The coverage decreases as your mortgage balance drops, but your premiums stay the same. The beneficiary is the bank. A personal term policy pays your family directly, they decide how to use the money, and your coverage doesn't decrease over time. In almost every case, a personal policy is the better value.
No, they are completely different. CMHC mortgage insurance (also called CMHC default insurance) protects the lender if you default on your mortgage. It is required when your down payment is less than 20%. It does nothing to protect your family if you die or become disabled. Mortgage life insurance protects your family; CMHC protects the bank.
Making the Right Choice
At minimum, your coverage should equal your outstanding mortgage balance. But ideally your total life insurance also covers income replacement, debts, and family expenses beyond just the mortgage. A 20-year term policy sized to your full financial picture is often the smartest approach for new homeowners. Get a needs analysis from Vansure.
Bank creditor insurance is tied to your specific mortgage and cannot be transferred. If you refinance or switch lenders, you lose your coverage and must reapply, at your current age and health. A personal term policy is fully portable and stays with you regardless of where or how you bank.
Your mortgage payments continue regardless. Disability insurance replaces a portion of your income so you can continue to meet obligations including your mortgage. Mortgage protection CI or disability riders can pay off or cover your mortgage specifically. This is a major gap for many BC homeowners. Talk to Vansure.
What is Critical Illness Insurance?
Critical illness (CI) insurance pays you a tax-free lump sum if you survive a covered illness, typically heart attack, stroke, cancer, or major organ failure. You receive the money directly to use however you need: medical treatments, mortgage payments, recovery expenses, or time off work. Most policies require you to survive 30 days past diagnosis.
CI insurance pays a one-time lump sum upon diagnosis of a covered condition, regardless of whether you can work. Disability insurance replaces a monthly portion of your income if you cannot work. They cover different risks and ideally work together. You can be diagnosed with cancer, receive your CI benefit, and still claim disability if you can't work during treatment.
Most policies cover the "big three": cancer, heart attack, and stroke, which account for the vast majority of claims. Comprehensive policies cover 20–25 additional conditions including multiple sclerosis, Parkinson's, kidney failure, major organ transplants, blindness, deafness, and severe burns. The exact conditions vary by insurer and product tier.
BC-Specific Considerations
MSP covers many treatments, but not the financial cost of being ill. Wait times for specialists can be months. Private treatments, medications not on the formulary, travel to specialists, home care, and lost income are all your responsibility. The average Canadian cancer patient spends $30,000+ out of pocket beyond what MSP covers. CI insurance addresses the financial impact, not just the medical bills.
Some CI policies include a return of premium (ROP) option: if you reach the end of the policy term without making a claim, you get your premiums back. It makes CI insurance feel more like forced savings. The ROP rider increases your premium but appeals to people who want a "no-lose" structure. Ask Vansure about ROP options.
A common benchmark is 2 years of net income, enough to cover recovery time, treatment costs, and financial obligations without burning through savings. Some people also size it to their mortgage balance. The right number depends on your income, debts, and family situation. Book a free needs review.
What is Disability Insurance?
Disability insurance replaces a portion of your income, typically 60–85%, if you become unable to work due to illness or injury. Anyone whose family depends on their income needs it. Statistically, a 35-year-old is four times more likely to become disabled before retirement than to die. Yet most Canadians have far less disability coverage than life insurance.
Short-term disability (STD) covers you for the first weeks to months of disability, often through an employer group plan. Long-term disability (LTD) kicks in after the elimination period and can pay until age 65. The elimination period is the waiting period between becoming disabled and receiving benefits, typically 90 or 120 days for individual policies.
No. CPP disability pays a modest benefit (the maximum in 2024 was roughly $1,600/month) and it's difficult to qualify for. It requires severe and prolonged disability. Most people cannot maintain their lifestyle or mortgage on CPP disability alone. A personal disability policy provides meaningful income replacement and much clearer eligibility criteria.
Key Policy Features
Own occupation means you receive benefits if you can't perform the duties of your specific occupation, even if you could theoretically do other work. It's the gold standard for professionals. A cheaper any occupation policy only pays if you can't work at any job. For surgeons, dentists, tradespeople, own occupation matters enormously.
Personally paid disability premiums are generally not tax deductible, but the benefit you receive is tax-free. Employer-paid premiums are often deductible as a business expense, but then the benefit is taxable income. This tax treatment is why personally owned disability policies often provide better after-tax income replacement. Speak with a Vansure advisor.
Most financial advisors recommend replacing 60–70% of gross income, enough to cover essential expenses while accounting for reduced spending when not working. Insurers typically won't cover more than 85% of your pre-disability income. Factor in any group coverage from your employer when calculating your gap. Get a free disability review from Vansure.
What is AD&D Insurance?
AD&D insurance pays a benefit if you die or suffer a serious injury as a result of an accident. "Dismemberment" refers to loss of limbs, sight, hearing, or other functions. It pays the full benefit for accidental death, and a partial benefit for covered injuries (e.g. 50% for loss of one hand). It is not a substitute for life or disability insurance; it only covers accidents.
Life insurance pays on death from any cause: illness, accident, or natural causes. AD&D only pays if death or injury results from an accident. Most deaths are caused by illness, not accidents. AD&D is best treated as a low-cost supplement to life and disability insurance, not a replacement. If you can only afford one, prioritize life insurance.
AD&D is very affordable, often a few dollars a month, and provides a meaningful payout in covered scenarios. It's worth having as a supplement to comprehensive life and disability coverage. On its own, it leaves too many gaps. For tradespeople, drivers, and people in physical occupations it can be particularly relevant given higher accidental injury risk.
AD&D does not cover death or injury caused by: illness, disease, suicide, drug or alcohol use, self-inflicted injuries, war, or certain high-risk activities. It also does not replace income the way disability insurance does. Understanding the exclusions is critical before relying on AD&D as part of your coverage plan.
Yes, AD&D is typically guaranteed issue with no medical exam required. Because it only covers accidents (not illness), insurers don't need to assess your health. This makes it one of the most accessible forms of insurance for people who may have difficulty qualifying for traditional life or disability coverage.
Coverage Basics
Travel insurance typically covers: emergency medical expenses abroad, trip cancellation and interruption, baggage loss or delay, flight delays, and accidental death. The most critical coverage is emergency medical: a single hospital stay in the US can cost $10,000–$100,000+. BC's MSP provides minimal out-of-country coverage. Always travel with proper medical coverage.
MSP provides very limited out-of-country coverage: a small daily rate for hospital stays that falls far short of actual costs in most countries, especially the US. MSP should not be relied on for travel medical coverage. Private travel insurance fills this gap and is essential for any trip outside Canada.
Trip cancellation insurance reimburses your prepaid, non-refundable trip costs if you have to cancel for a covered reason before departure, typically illness, injury, death of a family member, or job loss. Trip interruption coverage applies if something forces you to cut your trip short after departure. Both are usually sold together as a package.
Credit card travel insurance varies significantly by card. Many have low medical limits ($100,000–$500,000), short maximum trip durations (15–21 days), and strict eligibility rules like requiring you to charge the full trip to the card. For a healthy young traveller on a short trip, it may suffice. For longer trips, older travellers, or anyone with pre-existing conditions, a dedicated policy is far safer. Get a proper quote from Vansure.
Pre-Existing Conditions & Eligibility
Yes, but you must disclose all pre-existing conditions when applying. Insurers may cover stable pre-existing conditions if they meet a stability clause (no treatment, medication changes, or symptoms within a defined period, usually 90–180 days). Undisclosed or unstable conditions are commonly excluded and are a leading cause of denied claims. Always be honest on your application.
A stability clause requires that a pre-existing condition must have been stable for a set period before your departure date: no new symptoms, no new medications, no dosage changes, no specialist referrals. The stability period varies by insurer and age, typically 90 to 180 days. If your condition isn't stable, it may be excluded from your policy.
Seniors need higher medical limits (ideally $2M+), coverage for pre-existing conditions, and longer trip duration options. Medical evacuation and repatriation are also critical. Some insurers cap coverage at certain ages or charge significantly higher premiums for travellers over 70. A broker can identify the best options based on your health history and destination. Talk to Vansure.
Standard travel policies often exclude high-risk activities like skydiving, mountaineering, motorbike riding, and extreme skiing. If you're planning adventure activities, you need a policy that explicitly includes them, or a standalone adventure sports rider. Don't assume you're covered; always check the exclusions before your trip.
What is Super Visa Insurance?
The Super Visa is a Canadian multiple-entry visa for parents and grandparents of Canadian citizens or permanent residents. It allows stays of up to 5 years per visit (as of 2024), with multiple entries valid for up to 10 years. It's a faster alternative to the Parents and Grandparents Program (PGP) sponsorship. Canadian private medical insurance is a mandatory requirement for Super Visa approval.
IRCC requires Super Visa applicants to have Canadian insurance that: provides minimum $100,000 in coverage, is valid for at least one year from the date of entry, covers health care, hospitalization, and repatriation, and is from a Canadian insurance company. The insurance certificate must be submitted with the visa application.
Super Visa insurance typically costs $1,200–$3,500+ per year depending on the applicant's age, health, coverage amount, and deductible. Pre-existing conditions significantly affect the premium. Choosing a higher deductible ($1,000–$3,000) can reduce costs. Get a Super Visa insurance quote from Vansure. We work with multiple Canadian carriers.
Most insurers offer a full refund if the visa is refused, provided no claims have been made and you provide proof of refusal. If your parents leave Canada early, many policies offer a partial refund for the unused portion. Refund terms vary by insurer; ask your broker about refund conditions before purchasing.
Some policies cover stable pre-existing conditions; others exclude them entirely. Stable generally means no treatment changes, hospitalizations, or new symptoms within 90–180 days. For parents with diabetes, heart conditions, or other chronic illnesses, finding a policy that covers their conditions properly is critical. A broker can identify the right carrier. Contact Vansure.
Yes, most policies can be extended before expiry, provided there are no active claims and the insured is still in Canada. Extensions must be arranged before the policy expires. If a claim has occurred, extension eligibility varies by insurer. Plan ahead; don't let the policy lapse while your parents are still in Canada.
Major Canadian insurers offering Super Visa coverage include Manulife, Sun Life, Tugo, Allianz, and Travelance, among others. Each has different pricing, stability clauses, and pre-existing condition terms. Working with a broker like Vansure means we compare multiple carriers to find the best fit for your parents' health profile and budget. Get a quote today.
What is Visitor to Canada Insurance?
Visitor to Canada insurance provides emergency medical coverage for people visiting Canada who are not covered by a Canadian provincial health plan. This includes tourists, family members on visitor visas, new immigrants in their waiting period, and returning Canadians who have lost provincial coverage. Canada has no universal health coverage for non-residents: a hospital visit without insurance can cost thousands of dollars per day.
Both provide emergency medical coverage for non-residents in Canada. The key difference is that Super Visa insurance must meet specific IRCC requirements (minimum $100,000 coverage, minimum one year, from a Canadian insurer) to support a Super Visa application. Visitor to Canada insurance is more flexible and used for shorter visits, tourist visas, or anyone without a Super Visa requirement.
Coverage typically includes: emergency hospitalization, physician and specialist visits, diagnostic tests, prescription drugs for emergencies, ambulance, and medical evacuation or repatriation. Some plans also include dental emergencies and accidental death. It does not cover routine checkups, elective procedures, or conditions known before coverage begins.
Costs vary widely based on age, health, coverage amount, deductible, and trip length. A healthy visitor in their 40s might pay $2–$5 per day. Older visitors or those with pre-existing conditions will pay more. Choosing a higher deductible reduces the premium significantly. Get a quote from Vansure. We compare multiple Canadian carriers.
Yes, many insurers allow you to purchase coverage after arrival in Canada. However, most policies include a 48–72 hour waiting period before coverage begins when purchased after arrival. This prevents people from buying insurance only after getting sick. It is always better to purchase before or immediately upon arrival.
Most current Visitor to Canada policies do cover COVID-19 as an emergency medical condition, subject to standard terms. Coverage availability and terms changed significantly during the pandemic. Always confirm COVID coverage explicitly when purchasing and check for any exclusions related to travel advisories. Ask Vansure to confirm coverage details.
Canadian hospitals are required to provide emergency care regardless of insurance status, but the bill goes directly to the patient. Emergency surgery, ICU care, and hospitalization can cost $5,000–$30,000+ per day for uninsured visitors. The hospital can pursue collection through normal legal channels. Medical debt from an uninsured Canadian hospital stay is a real and serious risk for uninsured visitors.

Ready to get the right coverage?

Get a personalized quote or speak with a licensed BC broker no pressure, no obligation.